frequently asked questions

Yes. We recently had a large increase in last minute orders due to the post COVID event boom. The workload is becoming very heavy as the demand for event rental items increases. We have introduced a new minimum of $500 for delivery orders. If you have a smaller order, you are more than welcome to pick-up MOST of the items in our inventory.

Delivery varies on location. Anywhere in the city of Signal Hill and Long Beach ranges between $80 -$150 depending on the amount of items you have ordered, the more items, the larger of a vehicle that we need to use for transportation. The fee for any other city in LA or OC will depend on items ordered and distance from our warehouse. We will include the exact delivery fee in your quote.

Yes, we do offer delivery on the same day and pick-up on the same night. Our drivers go out and pick-up late night/early morning. We do charge a higher fee for delivering at an exact time rather than a convenient time window. Your delivery fee could also be higher if we have to pick-up same night rather than next day.

Absolutely not. It is more convenient for us to deliver a day before your event and pick-up a day (or two in some cases) after your event.  

Of course not, we understand our lives are busy when we have special events going on. If you decide on picking up your items, you can pick them up 1 or 2 days before and return up to 3 days after at no extra cost.

In most cases, we can not offer a full refund which is why our deposit is a low 20%. If your event is cancelled, whatever you have paid will remain with us as store credit that will never expire and can be used anytime for any of your event needs.

Terms + Conditions for ESTIMATES:

Please note that this is only an estimate. If you would like to secure the availability of these items for your event, we will require a 20% deposit which will immediately convert your estimate into an invoice. YOU MUST CONFIRM AND PAY YOUR ORDER A WEEK BEFORE YOUR EVENT. WE WILL NOT BE ABLE TO FULFILL YOUR ORER IF IT IS PAID THE WEEK OF AS WE ARE GETTING VERY BUSY.

Terms + Conditions for INVOICES:

- All invoices (unless specified) must be paid at least 5 days before event date.

- All items (used or not), were taken out of our inventory. We cannot refund your money or give store credit for items that were not used.

- Refunds are not available. We can only convert your amount into store credit that you are able to use whenever you need. Store credit does not expire.

- We can not accept last minute changes. Your last day to make changes is 5 days prior your event. 

*IMPORTANT* 

If an item in your order is damaged or incorrect, please let us know RIGHT AWAY and we will try our best to replace it. We WILL NOT provide refunds or store credit for incorrect or damaged items if we were not advised of the problem before the event start time.