frequently asked questions
Do you have a minimum?
No! We don't reject the opportunity to serve you. Wether you rent 1 item or 100 items, we'll be happy to help! There is also no minimum for delivery. We understand you may need the convenience of our delivery & pick-up service no matter how small your order is.
How much is delivery?
Delivery varies on location. Anywhere in the city of Signal Hill and Long Beach ranges between $60-$80 depending on the amount of items you have ordered, the more items, the larger of a vehicle that we need to use for transportation. The fee for any other city in LA or OC will depend on items ordered and distance from our warehouse. We will include the exact delivery fee in your quote.
Do you offer day-of event delivery and pick-up on the same night?
Yes, we do offer delivery on the same day and pick-up on the same night. Our drivers go out and pick-up late night/early morning.
Is there an extra rental fee for delivering the day before and picking up the day after my event?
Absolutely not. It is more convenient for us to deliver a day before your event and pick-up a day (or two in some cases) after your event.
If I decide to pick-up my items, do I have to return the day after my event?
Of course not, we understand our lives are busy when we have special events going on. If you decide on picking up your items, you can pick them up 1 or 2 days before and return up to 3 days after at no extra cost.
Do you offer refunds for cancellations?
In most cases, we can not offer a full refund which is why our deposit is a low 20%. If your event is cancelled, whatever you have paid will remain with us as store credit that will never expire and can be used anytime for any of your event needs.