frequently asked questions

Yes. We recently had a large increase in last minute orders due to the post COVID event boom. The workload is becoming very heavy as the demand for event rental items increases. We have introduced a new minimum of $500 for delivery orders. If you have a smaller order, you are more than welcome to pick-up MOST of the items in our inventory.

Delivery varies on location. Anywhere in the city of Signal Hill and Long Beach ranges between $100-$150 depending on the amount of items you have ordered, the more items, the larger of a vehicle that we need to use for transportation. The fee for any other city in LA or OC will depend on items ordered and distance from our warehouse. We will include the exact delivery fee in your quote.

Yes, we do offer delivery on the same day and pick-up on the same night. Our drivers go out and pick-up late night/early morning. We do charge an additional fee ($100-$250) for delivering at an exact time rather than a convenient time window. We will also include an additional fee ($100-$250) for picking up same day/night of the event.

Absolutely not. It is more convenient for us to deliver a day before your event and pick-up a day (or two in some cases) after your event.  

Of course not, we understand our lives are busy when we have special events going on. If you decide on picking up your items, you can pick them up 1 or 2 days before and return up to 3 days after at no extra cost.

In most cases, we can not offer a full refund which is why our deposit is a low 20%. If your event is cancelled, whatever you have paid will remain with us as store credit that will never expire and can be used anytime for any of your event needs.

 PAYMENT TERMS: If you are booking 2 weeks or more in advance, a 20% deposit is required to book your event and your date. All invoices (unless specified) must be paid at least 5 days before event date. INVOICE CHANGES/REVISIONS: We do not accept last minute revisions. Your last day to make changes is 5 days prior your event. If you need an urgent revision, there will be a fee depending on the items you are adding or removing. 

UNUSED ITEMS: All items (used or not), were taken out of our inventory and not available for anyone else to rent. We cannot refund your money or give store credit for items that were not used. 

WILL CALL ORDERS: Please keep in mind we can not help load or unload orders, your items will be brought out and will require you to load them yourself. We can not be responsible for damage to any vehicle during the loading/unloading process. 

INCORRECT OR DAMAGED ITEMS: If an item in your order is damaged or incorrect, please call our after hours/emergency number RIGHT AWAY and we will try our best to replace it. We WILL NOT provide refunds or store credit for incorrect or damaged items if we were not advised of the problem before the event start time.  

REFUNDS: We do not provide deposit or invoice payment refunds. We can only convert your amount into store credit that you are able to use whenever you need. Store credit does not expire.